Contact information

Contact Information

Last updated: October 26, 2026

If you have questions about OSTARA, your order, digital products, payments, refunds, access issues, or our website, you can contact OSTARA LLC using the information below.

Company Information

OSTARA LLC
EIN: 98-1983762
8206 Louisiana Blvd NE Ste A 9306
Albuquerque, NM 87113
United States

Email: contact@ostarapa.com
Phone: +1 (505) 605-6469
Website: ostarapa.com

Customer Support

For enquiries regarding:

  • Orders

  • Digital-product access

  • Payment questions

  • Refund requests

  • Technical problems

  • Product information

  • General customer support

please contact:

contact@ostarapa.com

Response Time

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

  • Your full name

  • Email address used during checkout

  • Order number

  • Product purchased

  • Brief description of your question or problem

Screenshots or other relevant information may also help us investigate technical issues.

OSTARA Products

OSTARA creates and sells digital educational resources relating to:

  • Mushroom observation

  • Woodland seasons

  • Field journaling

  • Nature photography

  • Oyster mushroom growing

  • Ready-to-fruit growing kits

  • Everyday mushroom cooking

  • Digital PDF guides

Unless expressly stated otherwise, these products are digital.

No Physical Products

OSTARA digital products do not include:

  • Printed books

  • Wild mushrooms

  • Cultivated mushrooms

  • Mushroom-growing kits

  • Spores

  • Cultures

  • Substrate

  • Food ingredients

  • Gardening equipment

  • Photography equipment

  • Cooking equipment

Any physical products mentioned in a guide must be obtained separately.

Mushroom Observation Questions

Our woodland guides focus on:

  • Observation

  • Photography

  • Habitats

  • Weather

  • Seasonal change

  • Field notes

  • Personal records

They are not professional wild-mushroom identification services.

Wild Mushroom Safety

OSTARA customer support should not be relied upon to determine whether a wild mushroom is edible or safe to consume.

Photographs or written descriptions alone may be insufficient for reliable identification.

Where identification is necessary for consumption, customers should seek appropriate qualified local expertise.

Growing Questions

OSTARA's growing resources focus on ready-to-fruit commercial oyster mushroom kits.

Customers should follow the specific instructions supplied with their own kit.

For issues such as:

  • Unexpected mould

  • Unusual colours

  • Unusual odours

  • Contamination

  • Kit-specific performance problems

the relevant kit supplier should generally be contacted.

Growing Results

OSTARA cannot guarantee:

  • A specific harvest

  • Successful fruiting

  • A particular number of flushes

  • A particular growth rate

  • Freedom from contamination

Results depend on the kit and growing conditions.

Cooking Questions

OSTARA cooking resources focus on mushrooms obtained from appropriate commercial food retailers or suppliers.

They are not intended to determine whether a wild mushroom is safe to cook or eat.

Food Safety

Questions relating to:

  • Ingredient recalls

  • Product expiry

  • Packaged-food safety

  • Manufacturer-specific storage

  • Retail product instructions

should generally be directed to the relevant manufacturer or food retailer.

Allergies and Medical Questions

OSTARA does not provide:

  • Medical advice

  • Allergy testing

  • Toxicology diagnosis

  • Medical treatment

  • Therapeutic mushroom advice

Customers with medical concerns should seek appropriately qualified professional guidance.

Mushroom Photographs

You are not required to submit mushroom photographs in order to receive general customer support.

If you voluntarily send photographs, please avoid including unnecessary:

  • Precise GPS coordinates

  • Home addresses

  • Personal documents

  • Payment information

  • Identifiable third parties

  • Other sensitive personal information

Personal information submitted to us will be handled in accordance with our Privacy Policy.

Customer Field Notes and Photographs

Customers retain ownership of their own original:

  • Photographs

  • Field notes

  • Journals

  • Growing records

  • Cooking notes

  • Nature observations

Any separate promotional use would require appropriate authorization.

Intellectual Property Questions

For questions concerning:

  • Digital-product usage

  • Reproduction

  • Redistribution

  • Commercial use

  • Licensing

  • Copyright

please contact:

contact@ostarapa.com

Unless expressly stated otherwise, OSTARA digital products are supplied for personal educational use.

Business and Legal Enquiries

For business enquiries, legal correspondence, or other formal communications:

OSTARA LLC
8206 Louisiana Blvd NE Ste A 9306
Albuquerque, NM 87113
United States

Email: contact@ostarapa.com
Phone: +1 (505) 605-6469

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.