Refund Policy

Last updated: October 26, 2026

At OSTARA LLC, we want customers to have a clear and reliable purchasing experience.

OSTARA sells downloadable digital educational guides focused on mushroom observation, woodland seasons, indoor oyster mushroom growing using ready-to-fruit kits, and everyday cooking with commercially purchased mushrooms.

Because our products are digital, different refund conditions apply compared with physical products.

1. Company Information

OSTARA LLC
EIN: 98-1983762
8206 Louisiana Blvd NE Ste A 9306
Albuquerque, NM 87113
United States

Email: contact@ostarapa.com
Phone: +1 (505) 605-6469
Website: ostarapa.com

2. Products Covered

This Refund Policy applies to digital products sold through ostarapa.com, including:

• Mushroom observation guides

• Woodland mushroom-season guides

• Mushroom field-journaling resources

• Oyster mushroom growing guides

• Mushroom cooking guides

• Observation worksheets

• Growing records

• Downloadable PDF ebooks

• Related educational digital content

All products are digital unless expressly stated otherwise.

No printed books, mushroom-growing kits, mushrooms, spores, cultures, ingredients, cooking equipment, gardening equipment, or other physical items are included.

3. Digital Products

Digital products are supplied electronically following a successful purchase using the access or delivery method presented by our store.

Once a digital product has been delivered, accessed, or downloaded, purchases are generally considered final except where:

• This Refund Policy provides otherwise.

• A technical delivery problem occurs.

• The wrong digital product is supplied.

• A duplicate or incorrect charge occurs.

• A transaction was unauthorized.

• Applicable law requires a refund, replacement, cancellation, or other remedy.

Nothing in this Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease once digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

• You were charged more than once for the same purchase.

• You received a digital product different from the one ordered.

• The supplied file is corrupted or cannot reasonably be opened.

• The access or download method provided does not work.

• You did not receive the purchased digital product after successful payment.

• A technical problem on our side prevents access.

• You were charged an incorrect amount.

• A transaction was made without your authorization.

• You purchased the wrong guide and have not yet accessed or downloaded it.

• A remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical issue by providing corrected access, a replacement file, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds where:

• You simply change your mind after accessing the digital product.

• You no longer want or need the guide.

• You expected a printed book.

• You expected physical mushrooms or ingredients.

• You expected a mushroom-growing kit to be included.

• You expected gardening or laboratory materials.

• You do not personally like the writing style or educational approach.

• Your mushroom-growing project does not produce the result you expected.

• You do not observe mushrooms during a particular woodland visit.

• A recipe does not match your personal taste.

• You expected wild-mushroom identification for eating despite the product being described as an observation resource.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty accessing or opening your digital product, please contact:

contact@ostarapa.com

Where appropriate, we may:

• Provide corrected access.

• Provide a replacement file.

• Resolve an account-access issue.

• Provide reasonable technical assistance.

If a technical problem on our side cannot reasonably be resolved, an appropriate refund or other remedy may be provided.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, payment, or access problem.

This is a recommended customer-service reporting period only.

It is not our response time and does not reduce or limit any longer mandatory consumer right.

9. How to Request a Refund or Review

Please contact:

contact@ostarapa.com

Where available, include:

• Your full name

• Email address used for purchase

• Order number

• Product purchased

• Purchase date

• Description of the issue

• Relevant screenshots where appropriate

10. Response Time

We aim to review and respond to customer-service and refund enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be returned to the original payment method.

The time required for funds to appear after a refund is submitted may depend on the customer's bank, card issuer, or payment provider.

15. Educational Purpose

OSTARA products provide general educational information.

They do not constitute:

• Professional mycology certification

• Professional species-identification services

• Food-safety certification

• Medical advice

• Toxicology advice

• Professional agricultural advice

• Commercial mushroom-farming training

16. Wild Mushrooms

OSTARA's woodland guides focus on:

• Observation

• Photography

• Habitats

• Seasonal change

• Field notes

• Personal nature journals

They are not intended to determine whether a wild mushroom is edible, poisonous, or safe to consume.

Customers should never rely on OSTARA guides, photographs, illustrations, or general descriptions to make a wild-mushroom consumption decision.

17. Wild Mushroom Consumption

OSTARA does not recommend consuming wild mushrooms based on information contained in our woodland observation guides.

Misidentification of wild fungi can result in serious illness or other harm.

Where identification for consumption is required, appropriate qualified local expertise should be used.

18. Generated or Illustrative Images

Images used for editorial or promotional purposes should not be treated as definitive species-identification tools.

Visual similarity alone is not sufficient to determine mushroom species or edibility.

19. Oyster Mushroom Growing

Our growing content is focused on ready-to-fruit commercial oyster mushroom kits.

Customers should follow the instructions supplied by the manufacturer or supplier of their specific kit.

Those kit-specific instructions take priority where they differ from general educational information contained in an OSTARA guide.

20. Growing Results

OSTARA does not guarantee:

• Successful fruiting.

• A particular harvest size.

• A particular growth rate.

• A particular number of flushes.

• A particular mushroom size.

• Freedom from contamination.

Growing conditions and commercial kits vary.

21. Unexpected Growth or Contamination

If a commercial growing kit develops an unexpected appearance, odour, contamination, or other concern, customers should stop relying on general guidance and consult the kit supplier or another appropriate source.

22. Cooking Guides

OSTARA cooking content is intended for mushrooms obtained from ordinary food retailers or other appropriate commercial food sources.

It is not intended as a guide for deciding whether wild mushrooms are safe to cook or eat.

23. Food Safety

Customers remain responsible for following appropriate food-safety practices, including:

• Storage

• Preparation

• Cooking

• Hygiene

• Use-by or best-before guidance

• Product-specific instructions

24. Allergies and Individual Reactions

Some individuals may experience allergies, sensitivities, intolerances, or adverse reactions to particular foods.

OSTARA does not provide medical or allergy advice.

25. No Medicinal or Psychoactive Advice

OSTARA products do not provide instructions or claims concerning:

• Medicinal mushroom treatment

• Disease treatment

• Psychedelic mushrooms

• Hallucinogenic mushroom use

• Psychoactive substances

• Guaranteed health effects

26. No Guaranteed Results

Purchasing or using an OSTARA guide does not guarantee:

• Finding mushrooms on a woodland walk.

• Identifying a particular wild species.

• Successful mushroom cultivation.

• A particular harvest.

• A particular cooking result.

• Professional mycology expertise.

27. Third-Party Products and Services

Our guides may refer generally to:

• Mushroom-growing kits

• Food retailers

• Cooking equipment

• Notebooks

• Photography equipment

• Other third-party products or services

OSTARA LLC does not control these third parties and cannot guarantee their availability, quality, pricing, safety, compatibility, or continued operation.

28. Fraud and Abuse

OSTARA LLC may refuse a refund request where there is reasonable evidence of:

• Fraud

• False information

• Intentional abuse of this Policy

• Repeated misuse of refund requests

• Unauthorized redistribution

• Attempts to obtain digital products without legitimate payment

Each request will be considered individually and subject to applicable law.

29. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

30. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.

The current version will display its latest revision date.

31. Contact Us

OSTARA LLC
8206 Louisiana Blvd NE Ste A 9306
Albuquerque, NM 87113
United States

EIN: 98-1983762
Email: contact@ostarapa.com
Phone: +1 (505) 605-6469
Website: ostarapa.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.