Privacy policy

Privacy Policy

Last updated: October 26, 2026

At OSTARA LLC, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit ostarapa.com, purchase our digital products, contact us, or otherwise interact with our services.

1. Company Information

OSTARA LLC
EIN: 98-1983762
8206 Louisiana Blvd NE Ste A 9306
Albuquerque, NM 87113
United States

Email: contact@ostarapa.com
Phone: +1 (505) 605-6469
Website: ostarapa.com

2. Information We May Collect

Depending on how you interact with our website, we may collect:

Full name
Email address
Billing address
Phone number
Order information
Products purchased
Payment status
Customer-support communications
Account information where applicable
Marketing preferences
Information voluntarily submitted through forms

3. Payment Information

Payments may be processed by third-party payment providers.

OSTARA LLC does not generally receive or store complete payment-card numbers or card security codes.

We may receive limited information such as:

Transaction identifiers
Payment status
Payment method type
Billing information
Limited card information
Refund information

4. Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, analytics technologies, pixels, log files, or similar tools.

This may include:

IP address
Browser type
Device type
Operating system
Approximate geographic location
Pages visited
Products viewed
Links clicked
Shopping-cart activity
Checkout activity
Referring website
Date and time of visits
Technical identifiers

5. How We Use Personal Information

We may use personal information to:

Process purchases
Provide access to digital products
Confirm transactions
Process refunds
Respond to customer enquiries
Provide technical support
Detect and prevent fraud
Maintain website security
Improve our products
Analyze website performance
Send transactional communications
Send marketing communications where permitted
Maintain business and accounting records
Comply with applicable legal obligations
Enforce our policies

6. Transactional Communications

We may send communications relating to:

Orders
Payments
Digital-product access
Refunds
Customer support
Important information concerning a purchase

These communications are separate from promotional marketing communications.

7. Marketing Communications

Where permitted, we may send information regarding:

New mushroom guides
Nature-observation resources
Growing resources
Cooking guides
New digital products
Offers and promotions
Company news

You may unsubscribe from promotional communications using the unsubscribe mechanism provided.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

Website functionality
Shopping-cart operation
Checkout
Security
Remembering preferences
Analytics
Advertising measurement
Fraud prevention
Website optimization

Where required, customers may be given options to manage certain cookies.

9. Sharing Personal Information

We may share personal information where reasonably necessary with:

Ecommerce platform providers
Payment processors
Hosting providers
Digital-delivery providers
Email providers
Analytics providers
Advertising providers
Fraud-prevention providers
Customer-support providers
Accounting professionals
Legal advisers
Authorities where legally required

10. Sale or Sharing of Personal Information

OSTARA LLC does not sell customers' personal information in exchange for direct monetary payment.

Certain analytics or advertising activities may nevertheless fall within broader legal definitions of sale, sharing, or similar disclosure.

Where applicable, required privacy choices will be respected.

11. Customer Support Information

If you contact us, we may collect:

Name
Email address
Order information
Description of the issue
Screenshots
Photographs
Other information voluntarily provided

Please avoid submitting unnecessary sensitive personal information.

12. Mushroom Photographs and Field Notes

Customers are not required to submit mushroom photographs, field journals, growing photographs, or nature observations to purchase our products.

If you voluntarily submit such material to customer support, it may be used as reasonably necessary to understand your enquiry.

13. Identification Limitations

Submitting a photograph to OSTARA customer support does not create a professional mushroom-identification service.

Customers should not rely on customer-support communications or photographs for decisions concerning wild-mushroom consumption.

14. Location Information

Nature photographs and field notes may reveal:

Walking locations
Woodland locations
GPS coordinates
Home addresses
Travel patterns

Customers should consider removing unnecessary precise location information before submitting material.

15. Photograph Metadata

Digital photographs may contain metadata such as:

Date
Device information
Camera information
Precise or approximate location

Customers should consider removing unnecessary metadata before sending images.

16. Home Growing Photographs

Photographs of indoor mushroom-growing projects may reveal information about a customer's home or private spaces.

Please avoid including unnecessary:

Addresses
Personal documents
Financial information
Identifiable third parties
Other private information

17. Customer-Created Content

Customers retain ownership of their own original:

Photographs
Field notes
Mushroom journals
Growing records
Cooking notes
Personal observations

Providing such material for customer support does not transfer ownership to OSTARA LLC.

Any separate promotional use would require appropriate authorization.

18. Information About Other People

If submitted material contains identifiable images or information concerning another person, you are responsible for ensuring that you have an appropriate basis to share it.

19. Business Transfers

Personal information may be transferred as part of a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction.

20. Legal Disclosures

We may disclose personal information where reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Prevent fraud
Investigate unauthorized transactions
Protect our website
Protect customers
Enforce our agreements
Protect legal rights, property, or safety

21. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

Order management
Customer support
Accounting
Fraud prevention
Security
Legal compliance
Dispute resolution

When information is no longer required, it may be deleted, anonymized, or securely disposed of.

22. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no electronic-storage or internet-transmission system can be guaranteed to be completely secure.

23. International Processing

Our website and service providers may operate from different locations.

Personal information may therefore be processed or stored outside the location where a customer lives.

Where required, appropriate safeguards will be used.

24. Your Privacy Rights

Depending on applicable law, you may have rights including:

Access to personal information
Correction of inaccurate information
Deletion of certain information
Restriction of certain processing
Objection to certain processing
Withdrawal of consent
Marketing opt-out
Data portability
Information regarding certain disclosures
Certain advertising or tracking choices

25. Privacy Requests

Privacy-related requests may be submitted to:

contact@ostarapa.com

We may need to verify your identity before completing certain requests.

26. Third-Party Links and Services

Our website or guides may refer to:

Mushroom-growing kit suppliers
Food retailers
Nature resources
Photography resources
Cooking resources
Other third-party websites or services

Those third parties operate under their own privacy policies.

OSTARA LLC does not control how independent third parties process information provided directly to them.

27. Children's Privacy

Our store and digital products are primarily intended for adults and customers legally capable of making purchases.

We do not knowingly seek to collect personal information from children who are not legally permitted to provide such information independently.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, technologies, business practices, or applicable requirements.

The current version will display its latest revision date.